Privacy Policy

1. Introduction

Cue AI Technologies, Inc. ("Cue AI," "we," "us," or "our") is committed to protecting your privacy and being transparent about how we handle your data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered sales intelligence platform (the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our practices, please do not use our Service.

2. Information We Collect

Account Information

When you create an account, we collect:

• Name and email address
• Company name and job title
• Password (stored in encrypted form)
• Profile preferences and settings
• Billing information (processed by our payment provider)

Usage Data

We automatically collect information about how you interact with our Service:

• Pages viewed and features used
• Time spent on the platform
• Device type, browser, and operating system
• IP address and approximate location
• Referring URLs and navigation paths

Sales Call Metadata

To provide our core service, we process:

• Meeting schedules and calendar events
• Participant information (names, email addresses)
• Call duration and timestamps
• Meeting transcripts and audio recordings (when authorized)
• AI-generated summaries and insights

CRM Integration Data

When you connect third-party CRM systems, we access data necessary to provide our service, including contact records, opportunity data, and activity history. We only access data you authorize and use it solely to deliver our Service.

3. How We Use Information

We use the information we collect for the following purposes:

Service Delivery

• Provide pre-call intelligence and prospect research
• Generate real-time meeting insights and coaching suggestions
• Create post-call summaries and action items
• Sync data with your connected CRM systems

Service Improvement

• Analyze usage patterns to improve features
• Train and refine our AI models using aggregated, anonymized data
• Develop new features and capabilities
• Fix bugs and improve performance

Customer Support

• Respond to your inquiries and support requests
• Provide technical assistance and troubleshooting
• Send service-related announcements and updates

Security & Compliance

• Detect and prevent fraud, abuse, and security threats
• Monitor for violations of our Terms of Service
• Comply with legal obligations and respond to lawful requests

4. AI Processing Disclosure

Cue AI uses artificial intelligence to analyze your data and provide insights. We believe in transparency about how AI processes your information:

Automated Processing

Our AI systems automatically analyze meeting content, sales conversations, and related data to generate:

• Pre-call briefings and prospect research summaries
• Real-time coaching suggestions during calls
• Post-meeting summaries, action items, and CRM updates
• Performance analytics and trend reports

No Automated Legal Decisions

Our AI does not make automated decisions that have legal effects or similarly significant impacts on you. AI-generated insights are advisory and intended to assist human decision-making, not replace it.

Human Oversight

You maintain control over how you use AI-generated content. All sales decisions, customer communications, and business actions remain your responsibility. Our team monitors AI systems for accuracy and bias, and we continuously work to improve AI outputs.

5. Data Sharing

We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Limited Sharing

We may share your information in the following circumstances:

• Service Providers: Trusted vendors who help us operate our Service (cloud hosting, payment processing, analytics) under strict confidentiality agreements
• Integrations: Third-party services you choose to connect (CRM systems, calendar apps) receive only the data necessary for the integration
• Legal Requirements: When required by law, legal process, or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets (you will be notified of any such change)

Infrastructure Providers

Our Service is hosted on secure cloud infrastructure. Our infrastructure providers are contractually obligated to maintain the confidentiality and security of your data.

6. Data Retention

We retain your information for as long as necessary to provide our Service and fulfill the purposes described in this policy:

• Account Data: Retained while your account is active and for a reasonable period afterward for legal and business purposes
• Call Data & Transcripts: Retained according to your account settings; you can delete this data at any time
• Usage Logs: Generally retained for 12-24 months for analytics and security purposes
• Billing Records: Retained as required by tax and financial regulations (typically 7 years)

When you delete your account, we will delete or anonymize your personal information within 90 days, except where retention is required by law.

7. Security Measures

We implement comprehensive security measures to protect your data:

Encryption

• All data transmitted between your browser and our servers is encrypted using TLS 1.3
• Data at rest is encrypted using AES-256 encryption
• Passwords are hashed using industry-standard algorithms

Access Controls

• Role-based access controls limit employee access to customer data
• Multi-factor authentication required for administrative access
• Regular access reviews and audits

Compliance & Certifications

We maintain SOC 2 Type II compliance and undergo regular third-party security assessments. Our infrastructure providers maintain their own certifications including SOC 2, ISO 27001, and GDPR compliance.

8. Your Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or similar jurisdictions, you have the following rights:

To exercise these rights, contact us at privacy@rightoncue.ai. We will respond within 30 days. You also have the right to lodge a complaint with your local data protection authority.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

When we transfer data internationally, we implement appropriate safeguards such as Standard Contractual Clauses approved by the European Commission, or rely on adequacy decisions where applicable. We ensure that any transfers comply with applicable data protection laws and that your data receives an adequate level of protection.

10. Cookies & Tracking

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for the Service to function (authentication, security, preferences)
• Analytics Cookies: Help us understand how users interact with our Service to improve it
• Marketing Cookies: Used to deliver relevant advertisements (can be disabled in your browser settings)

You can control cookies through your browser settings. Note that disabling certain cookies may affect your ability to use some features of our Service.

11. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us at privacy@rightoncue.ai, and we will promptly delete such information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. For significant changes, we may also notify you by email. Your continued use of the Service after changes take effect constitutes acceptance of the revised policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: