Cue AISupport

Objection detection not working

Updated 2026-02-22
•Call Intelligence Issues

Cue AI's objection detection helps you respond to concerns in real-time. Here's how to fix detection issues.

Resolution Steps

  1. 1Ensure Cue AI is actively listening (check the extension icon)
  2. 2Verify audio is being captured (you should see the waveform indicator)
  3. 3Check that objection detection is enabled in Settings → Call Intelligence
  4. 4Confirm your plan includes real-time intelligence features
  5. 5Try refreshing the browser tab where your call is happening

Common Causes

  • Feature not enabled in settings
  • Extension not properly initialized
  • Audio not being captured
  • Plan doesn't include this feature

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