Call scores seem inconsistent

Resolution Steps

1. 1Review the score breakdown by clicking on any call
2. 2Understand scoring factors: talk ratio, questions asked, objection handling
3. 3Check if scoring criteria were recently updated (see release notes)
4. 4Compare similar call types for consistency
5. 5Review the scoring methodology in Documentation

Common Causes

• Different call types have different scoring weights
• Scoring algorithm improvements over time
• Call length affecting certain metrics
• Audio quality impacting transcription accuracy